RAM CM2450B ECM Service

• MPVI2, and MPVI2+ devices are NOT compatible with this support. Only MPVI3 or MPVI4 devices are compatible.
• While the stock ECM is being serviced at HP Tuners, a spare ECM cannot be temporarily installed and relearned in the vehicle.
• Once upgraded, users must license their ECM. Universal credits sold separately.
• Upon reinstallation, we recommend connecting to the latest version of VCM Scanner and reading/clearing DTCs.
• No other tuning or calibration tools can be used with the ECM.
• Dealer diagnostic tools and VCM Scanner will continue to function normally.
• The latest version of VCM Suite can be used to return to stock calibration and/or update to the latest stock calibration.
• Please allow up to 7 business days for processing (not including shipping times).

Step 1: Confirm your vehicle’s support and purchase this upgrade service. Ensure you have an MPVI3 or MPVI4 interface and 2018+ Dodge Smart Access Cable.

Step 2: After placing your order, download and complete the shipping form found under the “Shipping” tab. Place the form inside your shipping box.

Step 3: Remove your ECM and package it safely with the completed shipping form.

Step 4: Write your order number clearly on the outside of the shipping box.

Step 5: Ship your ECM to HP Tuners using any carrier of your choice. Shipping costs to HP Tuners are the responsibility of the customer.

Step 6: HP Tuners upgrades your ECM for tuning and diagnostics and ships it back to you.

Step 7: Reinstall your upgraded ECM, purchase and apply Universal Credits, and begin tuning using your interface and VCM Suite BETA.

Shipping address for send-in ECM services:

HP Tuners, LLC
ATT: RAM CM2450B ECM Service
711 Dartmouth Lane
Buffalo Grove, IL 60089

Please allow up to 7 business days (plus shipping times) per ECM for processing once your module arrives at our location for service. (i.e., 2 ECMs = up to 14 business days). This estimate does not include return shipping time.

After purchasing this service, please fill out the shipping form below and place it inside your shipping box. Please also write your order number on the outside of the shipping box where it is visible.

PRINT SHIPPING FORM

  NOTE: Any hardware ordered with this product will be shipped along with your upgraded ECM. To avoid any delays should you require other hardware soon, please order that hardware separately.

  NOTE: Customers are responsible for shipping costs when sending HP Tuners your ECM/PCM/TCM. The shipping charge at checkout only covers returning your control module after modification.

• These ECM/PCM/TCM services are completed at the owner’s risk. HP Tuners will not be responsible for the vehicle, its powertrain, or electronics, nor how the control module is used, calibrated, and its functionality.
• Due to the factory location of the ECM in the vehicle, all ECMs will exhibit signs of weathering and wear, which is completely normal.
• When utilizing this service there is a possibility that the vehicle will need to be sent to the dealers to be re synced. Purchaser accepts all liability for this activity.

Should you experience any issues with your ECM, please submit a ticket to our support team for assistance on how to proceed.