Careers

Customer Support Manager

HP Tuners is searching for a motivated and experienced Customer Support Manager to lead our customer service department based at our headquarters in Buffalo Grove, IL. Your goal will be to provide outstanding customer service to our clients by developing effective customer service procedures and setting customer satisfaction goals.

To qualify for the role, the ideal candidate will have proven experience working in a customer support leadership position, have a solid technical background with excellent knowledge of the latest industry trends and techniques. You will have an excellent problem-solving attitude with an ability to motivate your team to achieve specific goals which are essential skills to perform well in this position. In addition to being an excellent communicator (written and verbal), you will also demonstrate strong leadership and interpersonal skills.

Ultimately, you should be able to ensure high quality technical support and increase client satisfaction.

Responsibilities:

  • Manage and supervise day-to-day operations in the customer support department.
  • Create and maintain effective customer support procedures, policies, and standards.
  • Develop customer satisfaction goals (KPIs) and coordinate with the team to meet them on a daily basis.
  • Contribute to improving customer support by actively responding to queries and handling complaints.
  • Maintain accurate records and document all customer support activities and discussions.
  • Establish best practices through the entire technical support process.
  • Recruit, train and support help desk representatives and technicians.
  • Stay informed on the latest industry techniques and methods.
  • Develop daily, weekly and monthly reports on help desk team’s productivity.
  • Provide customer feedback to the appropriate internal teams, like product developers.


Requirements:

  • Bachelor’s degree in Computer Science, Information Technology or relevant field.
  • A minimum of 5 years’ proven experience in a customer service leadership position.
  • Proficiency in Microsoft Office, customer service software and remote-control software.
  • Outstanding written and verbal communication skills.
  • Strong understanding of management practices and techniques.
  • Excellent leadership and interpersonal skills.

Position Incentives
HP Tuners subsidizes Health Insurance for the employee. HP Tuners also provides for the employee at no charge Dental, Vision, Long and Short-term disability Insurance and $100,000 in life insurance. There is also up to a 3% match in our 401K program. HP Tuners offers a fun and family like environment. There is a yearly review and bonus program.

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Social Media Associate

HP Tuners is currently seeking a full time Social Media Associate to join our team in Buffalo Grove, IL. Experience or studies related to social media and/or digital marketing are required. Qualities that are preferred include an organized and self-motivated work ethic.

Position responsibilities will include in-depth social media management across a variety of platforms, organization and development of a weekly newsletter, and some automotive forum management. Applicant must be interested in growing professionally, HP Tuners proudly fosters an employee-first work environment with a strong focus on developing skills and abilities.

Requirements

  • Marketing experience, preferably with a focus on social or digital media.
  • Understanding of the automotive aftermarket industry.
  • Strong social skills for interacting with customers.

Additional Preferred Experience

  • Previous experience helping with a business’s social media presence
  • Experience running digital ads with audience targeting. SEO/SEM experience is also a plus.
  • Working knowledge of Adobe Creative Suite and Microsoft Office.
  • Personal or automotive social media channels owned or operated by applicant.

Skills & Abilities

  • Excellent oral and written communication and interpersonal skills.
  • Ability to work autonomously on multiple simultaneous projects while still meeting the required deadlines.
  • Open to constructive criticism and make on-the-fly changes as directed.
  • Attention to detail, ability to review own and others work.

Position Incentives

HP Tuners subsidizes Health Insurance for the employee. HP Tuners also provides for the employee at no charge Dental, Vision, Long and Short-term disability Insurance and $100,000 in life insurance. There is also up to a 3% match in our 401K program. HP Tuners offers a fun and family like environment. There is a yearly review and bonus program.

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Entry Level Engineering Technician

HP Tuners is currently seeking a full time Entry Level Engineering Technician to join our team in Buffalo Grove, IL.

Candidate Requirements

  • Education Level: High School Diploma.
  • Previous experience in automotive, electronics, etc.
  • Proficient with hand tools.
  • Possess basic soldering skills.
  • Proficient with Microsoft Word, Excel, and Outlook.
  • Authorized to work in the United States.
  • Ability to work at company’s office in Buffalo Grove, IL.

Skills & Abilities

  • Excellent oral and written communication and interpersonal skills.
  • Ability to work autonomously on projects.
  • Good problem solving skills.

Position Incentives
HP Tuners subsidizes Health Insurance for the employee. HP Tuners also provides for the employee at no charge Dental, Vision, Long and Short-term disability Insurance and $100,000 in life insurance. There is also up to a 3% match in our 401K program. HP Tuners offers a fun and family like environment. There is a yearly review and bonus program.

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Entry Level Vehicle Engineer

HP Tuners is currently seeking an experienced full time Entry Level Vehicle Engineer to join our team in Buffalo Grove, IL.

Essential Skills

  • Maintaining/updating in house software.
  • Reverse engineering various automotive binary files.
  • Mapping vehicle tune parameters.
  • Using automotive programming tools and software.

Candidate Requirements

  • Bachelor’s Degree in Computer Science or Electrical Engineering.
  • Engine and transmission operation.
  • Automotive Programming Tools or Software.
  • Automotive communications protocols.
  • Familiar with Assembly languages (x86, PPC, Tri-core).
  • Familiar with programming languages: C#, C++, Python..
  • IDA Pro, Visual Studio, Team Foundation Server..

Skills & Abilities

  • Excellent oral and written communication and interpersonal skills.
  • Ability to work autonomously on projects.
  • Good problem solving skills.

Position Incentives
HP Tuners subsidizes Health Insurance for the employee. HP Tuners also provides for the employee at no charge Dental, Vision, Long and Short-term disability Insurance and $100,000 in life insurance. There is also up to a 3% match in our 401K program. HP Tuners offers a fun and family like environment. There is a yearly review and bonus program.

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Graphic Designer

HP Tuners is currently seeking an experienced full time Graphic Designer to join our team in Buffalo Grove, IL. Experience with both digital and print output is required, as well as a keen eye for technical design and the ability to work on multiple projects at once while still meeting deadlines.

Digital projects will include (but are not limited to), static social media content for various social media platforms and website asset creation. Print projects will cover collateral such as brochures, packets, posters, packaging, magazine advertisements, merchandise and apparel. Applicant must be interested in growing professionally, HP Tuners proudly fosters an employee-first work environment with a strong focus on developing skills and abilities.

Essential Skills NOTE: Please provide a link to a current portfolio along with your resume and any relevant work references in your application.

  • Proficiency in Adobe Illustrator, Photoshop, and InDesign.

Additional Preferred Skills

  • Social media design requirements and trends.
  • Web graphic design and iconography.
  • Shooting and editing photography.

Candidate Requirements

  • Proficiency in Adobe Illustrator, Photoshop, and InDesign.
  • Strong understanding of the automotive aftermarket industry.
  • Typography, layout design and brand identity management.

Skills & Abilities

  • Excellent oral and written communication and interpersonal skills.
  • Ability to work autonomously on multiple simultaneous projects while still meeting required deadlines.
  • Open to constructive criticism and make on-the-fly changes as directed.
  • Attention to detail, ability to review own and others work.

Position Incentives
HP Tuners subsidizes Health Insurance for the employee. HP Tuners also provides for the employee at no charge Dental, Vision, Long and Short-term disability Insurance and $100,000 in life insurance. There is also up to a 3% match in our 401K program. HP Tuners offers a fun and family like environment. There is a yearly review and bonus program.

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Senior Firmware Engineer

HP Tuners, LLC in Buffalo Grove, IL seeks Senior Firmware Engineer. Responsible for

Essential Skills

  • Developing hardware devices for the automotive market: Prototyping, testing and design for manufacturing;
  • Providing support for existing hardware; and
  • Writing C# hardware testing software.

Master’s Degree in Electrical Engineering or a rltd. Field. Must possess experience with

  • Microcontroller based design;
  • Embedded C/C++
  • C#
  • Schematic and layout experience in Altium Designer;
  • Debugging and maintaining automotive embedded circuits; and
  • OBD-II communication protocols.

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com (Refer to: Job #725701)

Firmware Engineer

HP Tuners has an immediate need for a Senior Firmware Electronic design Engineer. We are looking for a highly motivated individual, who is a self-starter.

Essential Skills

  • 5+ years relevant experience in microcontroller based design
  • Digital circuit design skill.
  • Familiarity with ARM and FPGA architectures.
  • Experience with CAN, USB, Wi-Fi
  • 5+ years programming experience in C and assembly language
  • VHDL or Verilog programming experience
  • Experience developing, implementing, and optimizing algorithms for processing data on embedded chipsets
  • BSEE or CS required
  • Preferred skills:
  • Background in automotive design
  • Experience in integration of hardware and software
  • Strong communication skills
  • Excellent analytical skills
  • Successful track record
  • Friendly, flexible and a team player
  • Innovative thinker and problem solver

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Software Developers

HP Tuners has a position open for an experienced software developer.

Essential Skills

  • Ability to work autonomously on projects
  • Good problem solving skills
  • Sound programming skills in C# using Microsoft Visual Studio 2010
  • Strong understanding of OOP and OOP
  • 4+ years experience
  • Preferred skills:
  • Knowledge of automotive communications protocols, programming tools and methods
  • Prior experience with GM, Ford or Dodge software development or calibration
  • Knowledge of engine and transmission operation

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Mobile Developers

HP Tuners has a position open for an experienced mobile application developer.

Essential Skills

  • Ability to work autonomously on projects
  • Good problem solving skills
  • Android development experience
  • iOS development experience
  • Strong understanding of OOP and OOD
  • 4+ years experience
  • Preferred skills:
  • Knowledge of automotive communications protocols, programming tools and methods
  • Prior experience with GM, Ford or Dodge software development or calibration
  • Knowledge of engine and transmission operation

Resume to: HP Tuners LLC Attn: Bobbi Munson, 701 Dartmouth Lane, Buffalo Grove, IL 60089 or employment@hptuners.com

Candidate Requirements
Candidate must have good communication skills and be familiar with email and other online communications tools.
Candidate must be located in or willing to relocate to the Chicago, IL area.

Position Incentives
Competitive salary, incentive and benefits package.
Email details and an attached resume to: employment@hptuners.com