When contacting customer support, it's often helpful for us to have a copy of a VCM Suite Infolog. The Infolog must be generated while connected to your vehicle.
Generating an Infolog
| 1. | Click the VCM Suite Info button in either VCM Editor or VCM Scanner. |
NOTE: make sure your cable is connected to the vehicle and the vehicle's key is in the ON position before proceeding.
| 2. | Click the blue circle "i" icon to poll the software and the vehicle. |
NOTE: This step may take five to twenty seconds to complete.
| 3. | When Infolog generation is finished, click on the Save icon. Once the file is saved, it is ready to email to our Support team. |
