Introduction

Thank you for purchasing HP Tuners CORE ECU.

All of our hardware, firmware, and software designs undergo rigorous testing. All products are individually tested before they ship to ensure you receive a working product. Please read all the associated documentation to get the most out of your Electronic Control Unit (ECU).

Your purchase and use of the HP Tuners CORE ECU is subject to the End User Agreement and HP Tuners General Terms and Conditions, which can be found at https://www.hptuners.com/terms-of-use/.

The use of the Harness Test Lead Kit is required, when performing any diagnostic work on any Drive-By-Cable or Drive-By-Wire harness. Failure to use the test lead kit will void any and all warranty associated with any harness manufactured by BP Automotive, LLC or EFI Connection, LLC.

SAFETY INFORMATION

At HP Tuners, safety is our top priority. We are dedicated to ensuring that each Electronic Control Unit (ECU) has been tested for safety and reliability. Our team works diligently to design and manufacture ECUs that adhere to stringent safety protocols. We employ rigorous quality control measures at every stage of production, from firmware, software, design, and testing, to support that our ECUs perform flawlessly and safely.

Additionally, we stay up-to-date with the latest industry safety regulations and standards to ensure that our products consistently meet or exceed all relevant requirements.

LIMITED WARRANTY

HP Tuners warrants to the original purchaser of an HP Tuners CORE ECU that the product will be free from defects in materials or workmanship in the manufacturing process for a period of 2 years from the date of registration. The 2 year limited warranty will apply to any CORE ECU purchased and registered through HP Tuners. During the applicable warranty period, we will, repair or replace (in our sole discretion) any ECU found by HP Tuners (in our sole discretion) to contain defective materials or workmanship, at no cost to you. HP Tuners will also warrant any CORE harness to the original purchaser of an HP Tuners CORE harness for 3 months from the date of purchase. During the 3 month warranty period, we will, repair or replace (in our sole discretion) any CORE harness found by HP Tuners (in our sole discretion) to contain defective materials or workmanship, at no cost to you.

To file a warranty claim you must submit a ticket to our support team through the HP Tuners website or by emailing [email protected]. When submitting a warranty claim we will need the ECUs serial number, which can be found on the bottom of the ECU. When submitting a warranty claim for any of the CORE harnesses, we will need a Proof of Purchase (original invoice and/or order number) and serial number.

This limited warranty will not apply to any problems with a CORE ECU and CORE harness that, in HP Tuners’ determination, is a result of conditions, malfunctions or damage unrelated to defects in material or workmanship in the manufacturing process, including failure to comply with HP Tuners’ Compliance Statement. This limited warranty is not transferable and does not apply to any ECU and harness not properly installed or properly used by the purchaser. The above warranty is the full extent of the warranty available for the CORE ECU and CORE harnesses. HP Tuners specifically disclaims all other warranties, express or implied, including all warranties of fitness for a particular purpose or warranties of merchantability.

LIMITATION OF LIABILITY

IN NO EVENT WILL HP TUNERS, ITS AFFILIATES, SUPPLIERS, LICENSORS, EMPLOYEES, OR AGENTS BE LIABLE FOR ANY INCIDENTAL, DIRECT, INDIRECT, PUNITIVE, ACTUAL, CONSEQUENTIAL, GENERAL, SPECIAL, EXEMPLARY, OR OTHER DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOST PROFITS, LOST DATA OR BUSINESS INTERRUPTION) ARISING OUT OF THE USE OF A CORE ECU PRODUCT, WHETHER BASED ON WARRANTY, CONTRACT, TORT OR ANY OTHER LEGAL THEORY AND WHETHER OR NOT HP TUNERS HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.