Won't add to yr/model credits

[Sapper]

I have been tuning a number of 2012 Caprices and it won't allow it to add to the yr/model credit upgrade. WTH???

[Keith@HPTuners]

The first popup tells you exactly why.

[Sapper]

Yes, I've read that....BUT WHY??? these are all factory spec vehicles. Nothing has ever been done to them. Whether they are Chevrolet or Holden, it shouldn't matter.

[Keith@HPTuners]

Because, like the popup tells you, we don't have the information in the software.

If you do as the popup says, and e-mail us the file, we can add it.

[Sapper]

Keith, so am I S.O.L. on these credits?

[Keith@HPTuners]

Correct. The prompt spells it out pretty clearly I think.

We can fix this moving forward for you if you send in the files to support so we can add the necessary licensing information for you.

[Sapper]

sending PM

[schpenxel]

Send email to support.

[Sapper]

I had a friend, who's a Pro tuner, come look at it as well. He gave me the "You're a dumbass" look and said READ THE FINE PRINT.

But going to email the files to support now and hopefully this should remedy my problem, according to what he explained to me. I hope so. I have 8 more cars to do and I guess I'll be emailing more files. But it will be done right this time.

[Bill@HPTuners]

From what I can tell from the email you sent these are 2012 vin's but using 2011 operating systems which is NOT a valid vin/os pair. I checked them against GM's own information.

[schpenxel]

I'm not even surprised with the stuff I've see GM do

[Sapper]

Yep, this really sucks. I have many more cars to do and every one I do, I just keep throwing $100 bucks away in HP's pocket. By the time I'm done, HPT will have made about $2500 extra, which should be my profit.