Troubleshooting

Connecting

Unable to locate an available COM Port.

The interface was not found or is not responding.

No vehicle power detected.

Unable to locate VCM.

Invalid Cable ID.

USB to Serial Adapters.

VCM Editor

Definition failed to load.

Invalid VIN/OS Pair.

Unable to Open File.

Programming

Unable to validate VCM.

Unlicensed Vehicle.

VCM Read Failed

Read failed due to constant checksum errors

Flash checksum validation failed.

VCM Write Failed

File OS ID does not match VCM OS ID.

File hardware does not match VCM hardware.

Security Codes Denied.

Error 1C0000.

Unknown Error 85.

VCM read failed at loc: 4000 & 6000 error: checksum

Request High Speed Mode (All Nodes) Timed Out

General

VCM Editor Tables Cut Off

Numbers in VCM Editor reset after being entered

Drivers Did Not Install Properly

Favorites Window Freezes

MPVI Hardware

MPVI Plugged into obd 2 port, but not a PC and Power Light does not illuminate

MPVI Plugged into PC usb port, but not a vehicle obd 2 port and Power Light does not illuminate

MPVI Plugged into PC usb port or OBD 2 Port and Both Power & Error Lights illuminate

Unable to locate an available COM Port.
Make sure other programs are not currently using the COM port that the interface is plugged into.

• Verify that you have no other software program running that uses the COM ports (Palm Pilot, UPS, Etc)
• Verify your COM port settings under Windows Device Manager/ Ports (COM & LPT).

• Verify cable is firmly connected to the vehicle and laptop.
• Verify that your OBD-II port has power (check fuse panel).
• Verify the key is in the ignition and in the ON position.
• Wait 10 seconds and try again.
  
  For Serial Interfaces Try the following
• Verify your COM port settings under Windows Device Manager/ Ports (COM & LPT).
  
• Change Advanced Settings for COM port to these values
  

• Verify cable is firmly connected to the vehicle and laptop.
• Verify that your OBD-II port has power (check fuse panel).
  
• Verify the key is in the ignition and in the ON position.
• Wait 10 seconds and try again.

• Verify the key is in the ignition and in the ON position.
• Wait 10 seconds and try again.
• If you receive this error in VCM Editor, make sure VCM Scanner is in the disconnected state.

• Please use the software that was sent with this cable.
• The software and cable are matched to each other.

• Use only quality USB adapters such as the SocketCom PCMCIA card adapter or Keyspan USB-Serial adapter (part # USA-19HS).
• Use of poor quality adapters will result in poor performance, data corruption or Windows "Blue Screen".

Definition failed to load. You will be unable to edit this file.
Please e-mail this hpt file to support@hptuners.com with a VCM Suite Info log.

• We have not added internal support for the file you are trying to use. For us to add the support you must e-mail the file to customer support (support@hptuners.com).

• We have not added internal support for the VIN/Operating System combination you are trying to use. For us to add the support you must e-mail the file to customer support (support@hptuners.com).

• File failed one of our internal validation checks. To determine if we will be able to support this file you must e-mail the file and a vcm suite infolog to customer support (support@hptuners.com).

Unable to validate VCM.

• The software is unable to determine the VCM type for the vehicle you are connected to.
• Wait 10 seconds and try again.
• If the problem persists, please send a VCM Suite Info log to customer support (support@hptuners.com).

• You are trying to access a vehicle type that is not supported with your software.
• If you feel you have reached this message in error, please contact customer support (support@hptuners.com).

• There was an error during the read process.
• NOTE: If you are receiving errors during the read process, make sure you use the Non-Active test write feature when trying to write to the VCM. Chances are if you are having troubles reading the VCM, you will have troubles writing to it as well.
• If you do receive this error frequently, please contact customer support (support@hptuners.com).

• Does your computer meet our minimum requirements?
• Do you have a lot of background processes running like antivirus?
• If you are using a USB to Serial converter, is it of quality? (Serial interfaces only)
• Does your comp port have FIFO buffers disabled? (Serial interfaces only)
• In Windows Settings, set your COM port to 115200 bits per second and verify you have FIFO buffers enabled. (Serial interfaces only)
• Make sure you remove all other inline tuning modules.
• Try pulling the radio, radio amp and other optional components that may interfere with VCM communications.
• Try low speed mode if available.

• Try reading the VCM again.
• If the problem persists, please send the saved file to customer support (support@hptuners.com).
• Note: You will not be able to modify files that failed the checksum validation.

• An error during the write process has occurred.
• DO NOT pull your VCM's fuse in attempt to correct the problem.
• Restart the software and try to write the VCM again. If the problem persists please contact customer support (support@hptuners.com).

• You are trying to write a VCM flash calibration that does not match the current VCM's flash calibration OS ID.

• You are trying to write an entire VCM flash file that is not made for the VCM hardware you are using.

• Required Delay not Expired - The required time after key-on before read/write has not been exceeded. The software will auto-restart the process for you 1 time. To prevent this in the future please wait 15 seconds after key-on before you try and read or write the VCM.
• Invalid Authorization Code - The VCM you are trying to access has been locked. If you are using VCM Suite Pro and locked the file you will receive this message unless you have changed the default behavior in the preferences menu. VCM Flash will automatically retry using the TunerLock system. If you feel you have received this message in error, please send a log using VCM Suite Info to customer support (support@hptuners.com).

• This error often occurs in late model pcm's when performing a write calibration only. In these cases a write entire is necessary to reprogram the vehicle.

• This error often occurs in late model pcm's when performing a write calibration only. In these cases a write entire is necessary to reprogram the vehicle.

• PCM was previously tuned by other tuning software and has caused a checksum error. PCM should be flashed back to stock using a Tech 2.

• Make sure when trying to read the pcm the vehicle is not running but the key is in the forward most position.

Tables in Editor Cut Off

• In Windows Right click your Desktop>properties>settings>advanced and set the DPI to Normal.

• In Windows Open Start-Control panel-Regional & language options and ensure it is set to English

• Plug the MPVI in and go to the Windows Device manager
• Expand the Universal Serial Bus controllers section
• Right click on HP Tuners MPVI Channel A and select uninstall
• Repeat for channel B
• Disconnect the MPVI from the PC
• Open the "Add or Remove Programs" utility located in "Control Panel\Add or Remove Programs"
• Click the "Change/Remove" button. This will run the FTDI uninstaller program. Click "Continue" to run the uninstaller
• If "HP Tuners USB Drivers" is there, uninstall that as well via the previous step
• When the uninstaller has finished removing the device from the system, the caption on the "Cancel" button will change to "Finish". Click "Finish" to complete the process.

• Unzip the USB driver files (if you downloaded them) which can be found here
• Plug the MPVI back in
• This time when Windows finds a new device, manually select the drivers in the unzipped folder or CD.
• Repeat step 3 for channel B
  
  

• Install NET Framework Service Pack 1 Available HERE

MPVI Plugged into obd 2 port, but not a PC and Power Light does not illuminate

• Ensure ALL Fuses are in working order
• Try using a new OBD 2 cable if available
• If all fuses are fine contact (support@hptuners.com)

• Try utilizing a different USB Port if available
• Try utilizing a different PC's USB Port if available
• Try using a new High Quality USB cable if available
• If none of the above are available or your still not getting power contact (support@hptuners.com)

• This means your Firmware update did not complete and you must follow the steps HERE
• If you cannot get it to update make sure your running the current public version found on your Customer Login Page
• Try using a different PC to update the firmware if available
• If none of the above are available or your still receiving the error contact (support@hptuners.com)