I have upgraded from MPVI2 Pro to MPVI2+ Pro and when I go to the VCM Suite it still shows only the MPVI2 with the S/N for the new MPVI2+. I am running Suite 4.10.5. All of my credits were transferred. I have tried multiple times to resync, no change. When I try to set up data logging it only shows MPVI2 under devices. Tried selecting MPVI2 and it says trying to connect. I uninstalled the VCM suite and drivers, then reinstalled it all again, no change. I can read my vehicles and data log with laptop connected. Have not tried writing to a vehicle yet. When using Track Addict and I select Tuning under Input: Vehicle Sensors it says device not compatible or something, it flashes too fast to read, and then resets device and the only way I can get it to reconnect is to unplug from vehicle and then plug back in. My account shows MPVI2+ as imported and that I have Pro Feature Set purchased. Any suggestions on what to try next?
Anyone else having issues with their MPVI 2+ timing out? Mine will not do a complete write cycle without timing out. It did make it through the erase portion of the cycle and now my truck won’t start. My MPVI 2 never acted like this.
I’ve put in a support ticket. I’ve tried 2 laptops, unhooked the batteryAny ideas on a path forward?
2019 F-150 3.5 EcoBoost 4x4
I upgraded from a MPVI Pro to the new 2+, and couldn't be more pleased with turn around. I'm not calibrator or anything, and just like to have it for my cars, and the day HPTuners received my old Pro, the new 2+ was already set-up and shipped. I paid for the 2-day shipping back-and-forth and it literally took a week. I haven't used it quite yet, but couldn't be more happy with the turn around and how fast it was.
Thank you HPTuners.
Brian with HPT support was super helpful in getting a firmware update out to my new device and got things up and running. Can't say enough about the quality of support, the speed of their replies and how fast the exchange process from the MPVI 2 to the 2+ was. I'm loving this new device and being able to data log without my laptop.
2019 F-150 3.5 EcoBoost 4x4
We need to re-purchase the pro feature set, pro-link cable, and vehicle credits if we do not upgrade from the MPVI2?
It doesn't have to be perfect, it just needs to be done in two weeks...
A wise man once said "google it"
Yes I did purchase the upgrade thru my account. But I wished there was a way to drop off the device at the main office without a mail courier seeing it is very close to my house. With the delivery error I received from USPS (fortunately it was delivered to HP tuners today) I was regretting the fact that I shipped it out as required. Could you imagine if the MPVI2 pro interface was lost by the courier...$100 shipping insurance would not cover the cost of a new interface let alone get you and upgrade. Ever since covid I have had more packages lost in transit (via Amazon, UPS, USPS couriers) thru then I ever did in the 10 years I have been buying from Amazon.