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Thread: Customer Service Rant

  1. #1
    Tuner
    Join Date
    Nov 2004
    Location
    Central KY
    Posts
    156

    Customer Service Rant

    I've been unable to tune for a month now. Sent my cable in 4wks ago for the MPVI Pro upgrade. Did so thinking I would get it turned around in about a week as they claim on the site.

    Had my unit 10/17. Had my cash 10/18. Contacted HPT last week. this is the entire response to my question as to what was up. "should go out in a few days, we were at sema all of last week."

    Terrible service guys!

    03 Silverado Z71, 6.0L (LQ4), Magnacharger Radix, 90mm TB, 9psi boost, 60# Mototron FM Injectors, Meth Injection, LPE GT7 Cam, PI Vigilante 2600, FLT Level 5 4l65E, Dynatech, Custom Stainless Dual Exhaust, Detroit True-Trac, 4.10's, Electric Fans, AirAid CAI. HSW Dry Nitrous with 50 shot. 11.73 @ 114 - 2Bar SD - @@@Photos and Video@@@

  2. #2
    HP Tuners Owner Keith@HPTuners's Avatar
    Join Date
    Sep 2002
    Location
    Chicago, IL
    Posts
    6,397
    This is not the norm.

    SEMA really threw a wrench into the interface uprade gears.
    We got this guy Not Sure, ...

  3. #3
    Tuner
    Join Date
    Mar 2005
    Location
    Oshawa,Ontario, Canada
    Posts
    50
    This is absolutely not the norm. As a matter of fact, I have always found their customer support to be top notch.