Troubleshooting


Connecting

Unable to locate an available COM Port.

The interface was not found or is not responding.

No vehicle power detected.

Unable to locate VCM.

Invalid Cable ID.

USB to Serial Adapters.

VCM Editor

Definition failed to load.

Invalid VIN/OS Pair.

Unable to Open File.

Programming

Unable to validate VCM.

Unlicensed Vehicle.

VCM Read Failed

Read failed due to constant checksum errors

Flash checksum validation failed.

VCM Write Failed

File OS ID does not match VCM OS ID.

File hardware does not match VCM hardware.

Security Codes Denied.

Error 1C0000.

Unknown Error 85.

VCM read failed at loc: 4000, 6000 or 1CD974 error: checksum

Request High Speed Mode (All Nodes) Timed Out

General

VCM Editor Tables Cut Off

Numbers in VCM Editor reset after being entered

Drivers Did Not Install Properly

Favorites Window Freezes

MPVI Hardware

MPVI Plugged into obd 2 port, but not a PC and Power Light does not illuminate

MPVI Plugged into PC usb port, but not a vehicle obd 2 port and Power Light does not illuminate

MPVI Plugged into PC usb port or OBD 2 Port and Both Power & Error Lights illuminate


Unable to locate an available COM Port.
Make sure other programs are not currently using the COM port that the interface is plugged into.

The interface was not found or is not responding.
Verify it is connected properly and that the vehicles diagnostic port has power.
No vehicle power detected.
Verify cable is connected and key is in the RUN position.
Unable to locate VCM.
Verify cable is connected and key is in the RUN position.
Invalid Cable ID.
You do not have license support for this interface.
USB to Serial Adapters.


Definition failed to load. You will be unable to edit this file.
Please e-mail this hpt file to support@hptuners.com with a VCM Suite Info log.

Invalid VIN/OS Pair. Unable to license vehicle.
Please e-mail this hpt file to support@hptuners.com with a VCM Suite Info log.
Unable to Open File. File Failed Validation Check.


Unable to validate VCM.

Unlicensed Vehicle.
VCM Read Failed
Read failed due to constant checksum errors
Flash checksum validation failed.
VCM Write Failed
File OS ID does not match VCM OS ID.
Please load a file that is compatible with this VCM.
File hardware does not match VCM hardware.
Verify that the loaded file is compatible with this VCM.
Security Codes Denied.
Error 1C0000.
Unknown Error 85.
VCM read failed at loc: 4000, 6000 or 1CD974 error: checksumm
Request High Speed Mode (All Nodes) Timed Out


Tables in Editor Cut Off



Numbers in VCM Editor reset after being entered




Drivers Did Not Install Properly
Uninstall procedure: New Install Procedure: The USB device manager MUST report "HP Tuners MPVI Channel A" and "HP Tuners MPVI Channel B" and "HP Tuners MPVI USB Drivers" should be in your Add/Remove Programs. If not the drivers have not loaded properly.

Favorites Window Freezes


MPVI Plugged into obd 2 port, but not a PC and Power Light does not illuminate

MPVI_Pro_None (26K)


MPVI Plugged into PC usb port, but not a vehicle obd 2 port and Power Light does not illuminate

MPVI Plugged into PC usb port or OBD 2 Port and Both Power & Error Lights illuminate

MPVI_Pro_Power_Error (26K)