Web Exception, Not Success

Problem

The Web Exception, Not Success error indicates either the computer is not connected to the Internet as required or the Time/Date settings are incorrect for where you are located.

Resolution

1. Ensure you have a good Internet connection.
2. Verify that time, time zone, and date on your computer are correct.
3. If the problem persists, start a support ticket and send us a VCM Suite Infolog and your debug.dat file.