Did you purchase used by any chance Pat? I looked up your account & it looks like the account has already been created ie all of your info is already listed, password created, etc.
Since its already been created all you need to do is visit our home page at
www.hptuners.com where you can login using your serial number & password from there you can:
- Download the newest version available to you
- Retreive your application key by clicking the link as shown below
- Browse through the repository
- Update or Change your customer information
- Download Net 1.1
Let me know if you still need help retreiving your password or whatever.
:cheers: