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Thread: Helpdesk???

  1. #1
    Tuner in Training
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    Sep 2012
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    Helpdesk???

    After submitting a ticket I receive a message containing:

    "We have received your request and our team will get back to you shortly. You can log in to the helpdesk to review the status of your request, or check your email for further updates."


    Does anybody know where to find, or has anybody found a "helpdesk"?

  2. #2
    HPT Employee Darek@HPTuners's Avatar
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    May 2018
    Location
    Chicago, IL
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    There is no way to sign in and check the status of your request, if you could provide me your ticket number I can look into it for you

  3. #3
    Tuner in Training
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    Sep 2012
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    Quote Originally Posted by Darek@HPTuners View Post
    There is no way to sign in and check the status of your request, if you could provide me your ticket number I can look into it for you
    I was just curious if it was a new feature with the new site. I had never seen that before.

  4. #4
    HPT Employee Darek@HPTuners's Avatar
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    May 2018
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    Quote Originally Posted by jthein1989 View Post
    I was just curious if it was a new feature with the new site. I had never seen that before.
    No, but thanks for pointing that out, it will give us a chance to change the message so it does not confuse people.