Here's my deal: I don't get a different truck to tune, but maybe once per year. I'll tune mine at least once per year just to try something different. A few years ago I had requested an old Beta version. A fellow tuner sent me one. It worked. Everything was copacetic. Fast forward over 4 years, and now I can't get passed this error. I had uninstalled it be cause I was having issues with an LBZ, and thought the newer version might remedy the situation. Turns out the truck had harness damage from varmints. So now to tune this 2008, I uninstalled the new, and reinstalled the old. I messaged support, but you already know what they said. I need any relevant info on the down low (hahaha), so message me here.