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Thread: Help

  1. #1
    Tuner in Training
    Join Date
    Feb 2015
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    14

    Help

    Can someone please help me. My computer got flooded with my house here in walker Louisiana and I have logged into my account on here. Is there anyway i could get another copy of the software for this computer somehow? my house and everything in it was ruined...

  2. #2
    Senior Tuner
    Join Date
    May 2016
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    1,134
    Sorry to hear about your loss.

    Go to www.hptuner.com/ not www.hptuners.com/forum. It will ask you to login and probably ask for the ID for your handheld device. Can't remember what all it asks for. There will be a link there to download the application.

  3. #3
    Tuner in Training
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    Feb 2015
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    14
    im logged into that, i do not see the link to download the software

  4. #4
    Tuner in Training
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    Feb 2015
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    I found it thank you! i was stressing because im trying to rebuild my flooded truck

  5. #5
    Senior Tuner
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    May 2016
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    1,134
    No problem. Best of luck

  6. #6
    Moderator
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    http://files.hptuners.com/VCM%20Suite/VCM%20Suite.msi

    The "try before you buy" link on the homepage is the real software.. just needs an interface and application key before it's really very useful
    Post a log and tune if you want help

    VCM Suite V3+ GETTING STARTED THREADS / HOW TO's

    Tuner by night
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    Stock

  7. #7
    Tuner in Training
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    Feb 2015
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    Im on again with a problem. I've redownloaded the software twice completely from site on both links. But whenever I start the scanner it says critical file not found! Scanner.HPTdb was not found. You will be unable to scan any vehicles. You must reinstall software.

  8. #8
    Moderator
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    Email [email protected] with that info and see what they say

    I assume you've tried totally uninstalling first?

  9. #9
    Tuner in Training
    Join Date
    Feb 2015
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    yes sir have done that will continue to try again. has this happened to anyone before? it will not let me get into any vehicle diagnostics

  10. #10
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    Jun 2004
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    Hailing from Parts Unknown
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    You likely moved around your shortcuts breaking the software, thats my best guess.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  11. #11
    Tuner in Training
    Join Date
    Feb 2015
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    Okay i have reinstalled everything including the drivers for my scanner. Now i can get into the vehicle but it will not read all parameters on the vehicles. only some. also im trying to crank relearn my brothers 2011 f150 5.0l and it wants me to rev to 4500rpm which is restricted by stock governors.

  12. #12
    Tuner in Training
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    Feb 2015
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    unable to initialize funtion is also displayed when trying to communicate with vehicle controls and special functions.

  13. #13
    Tuner in Training boostbuick's Avatar
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    Jan 2017
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    if u are doing a crank sensor it will first rev high then relern and drop the rpm to a safe level if it is still throwing a code id find a shop that can help u in that area of scanning and get it relearned I know our shop can do it and I can also do it on my scanner at work good old snapon lol good luck and keep tuning