Yesterday I installed the new software update. I had a guy coming over to my house to do some basic tuning on his 1999 Camaro SS M6 around 6:30-7pm.
I fire up the laptop, plug cables in and try to download the file. I got the message box that I need to update my firmware for my MPVI. So I did exactly like it said and after I hit begin, I got a error box that can't find the interface.
I tried it again and then I got a write timeout error. Then I noticed the red LED on my interface was on (ERROR) I tried and tried for 10 minutes and still couldn't get it to work.
My customer drove over an hour to my house and I thought I was screwed and might have to send my interface back and we would have to do this again another day.
So I got on the computer and sent Keith a email about my problem. I waited for about 10-15 minutes and I got a response. I tried his suggestion and it didn't work.
I emailed him again, and 2-3 minutes later I got a response of trying to do the firmware update with my desktop computer. First time I tried it it didn't work, but the 2nd time, worked like a charm!
I just wanted to let everyone know that even though HPT doesn't have a phone number, they are on the ball and respond rather quickly.
Thanks again Keith, it was very much appreaciated!
Bill