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Thread: New user credit questions

  1. #1

    New user credit questions

    Just got my software installed it's the V3 and it's not showing any credit information? Am I missing something ? I don't see an option to add a picture of what I am seeing but the place where the credits should be is all gray

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  3. #3
    HP Tuners Support
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    looks like you are in demo mode(ie you haven't entered your app key). Additionally 3.0 does not support XP so you might consider updating your pc/laptop to something that is supported.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  4. #4
    Application key has been entered, it also shows the interface serial number when I open the application. And you all need to update your PC requirements I bought this laptop because your site said XP was good to go?! Now you're telling me to update it? We both know XP is very stable.

  5. #5
    Looks like you all changed it on your website, I'll update to Windows 7 I guess! So how do I get it out of demo mode on my current system? Or is it not going to work on XP at all?

  6. #6
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    actually i even use 3.1 beta on XP just fine, but you need to be a bit of geek to make it work properly

    best regards

  7. #7
    Is XP causing the credit issues?

  8. #8
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    don't thinks so, i had no issues on my laptop and PC

    best regards

  9. #9
    Thank you I'll look into it more when I get back home

  10. #10
    HP Tuners Support
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    In that case have you pinged your interface for your licenses? If not try that.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  11. #11
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    Quote Originally Posted by Bill@HPTuners View Post
    In that case have you pinged your interface for your licenses? If not try that.
    What does this statement mean. Sorry I'm new to this.

  12. #12
    HP Tuners Support
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    gathering an infolog is the most common method

    http://www.hptuners.com/forum/showth...acting-support
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  13. #13
    Quote Originally Posted by Bill@HPTuners View Post
    gathering an infolog is the most common method

    http://www.hptuners.com/forum/showth...acting-support
    Ok this may be a dumb question and please keep in mind I am new to this!! will it show the amount of credits I have without being plugged into a vehicle?

  14. #14
    I ran the log like you asked it says GM 8/8 so i assume that means I have 8 credits. Sorry for all the newB questions. I also upgraded to windows 7 today.

  15. #15
    HP Tuners Support
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    Yes it will show even without being connected to a vehicle, and yes if nothing has been licensed on the interface 8 available of 8 credits is normal.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  16. #16
    So is there anyway to get it to show up then?

  17. #17
    HP Tuners Support
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    Get what to show up?
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  18. #18
    Lol
    The original problem that caused me to start this thread. Why do I have that gray screen like it's in demo mode as you say? Also while I have your attention, is there a link that shows us how to do our own segment swaps? I plan to install a 4l80e next week which is why I bought HP

  19. #19
    HP Tuners Support
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    email support if you still can't get it to show up.

    There is a sticky in the gm trans or misc section on how to do segment swaps.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  20. #20
    Quote Originally Posted by Bill@HPTuners View Post
    email support if you still can't get it to show up.

    There is a sticky in the gm trans or misc section on how to do segment swaps.
    today i plugged it in and it looks like this