Email support with a link to this thread and we'll see what we can do.
Please note that we are the tool manufacturer. It's up to you to learn how to use it.
Also, You can change your PCM to a different OS with our software, cheaper than what the dealer will charge you. This again falls under learning how to use the tool.
Lastly, we have no way to audit, monitor, or undo anything in the license system. It's a one way ticket. This is why we have the huge flashing !!! Attention !!! "You do not have a license to perform the current action. Select the license you wish to activate from the list below. Be careful as this action cannot be undone. The credits used will no longer be available for future use. If you have any questions please read the help files and contact customer support BEFORE activating a license."
And then, yet another popup that says "Are you sure?
This action cannot be undone Used/Licensed credits will not be refunded! --> if you are not sure, please contact
[email protected] first <--"
Please understand that we cannot be responsible for what you license. Please make sure you are 100% certain when you do license your file/vehicle.
Not all features are supported on all controllers. Not all controllers are compatible with each other. This is physical limit we must work within, placed on us by the manufacturers of the controller hardware. Again, we're just the tool manufacturer.