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Thread: Support. How long does it usually take for support to email back?

  1. #1
    Tuner in Training
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    Support. How long does it usually take for support to email back?

    I know you guys must be busy but i was wondering whats the general wait time for the support to email back?

    I was inquiring about the application key for the hptuner pro. its only been aday but just been watching the email that i get on my phone

  2. #2
    HP Tuners Owner Keith@HPTuners's Avatar
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    Support, and much of the HPT staff is at SEMA in Las Vegas. Bill is checking e-mails though.

    If you PM me your serial #, I can send you the application key ASAP.
    We got this guy Not Sure, ...

  3. #3
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    I'm here, the SN you sent me didn't come up in the system so I had to forward the email to our sales manager who will need to look into it further once he's back from sema.

    Thanks,
    Bill
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  4. #4
    Tuner in Training
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    oh ok thank you guys.

  5. #5
    Tuner in Training
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    hi any updates on this?

  6. #6
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    shoot me a follow up email and I'll touch base with our sales manager about it.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  7. #7
    Tuner in Training
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    Email sent.

  8. #8
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    from what email address?
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  9. #9
    Tuner in Training
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    Quote Originally Posted by Bill@HPTuners View Post
    from what email address?
    from the main site.

    I recieved an email back already. Awesome customer service. thanks.

  10. #10
    HP Tuners Support
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    ahh ok, very good
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"