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Thread: Bought HPTuners used, can't download new software...

  1. #1
    Potential Tuner
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    Bought HPTuners used, can't download new software...

    The serial number is tied to the email address of the guy I bought it from so I can't register/ log in to HPTuners.com to download any software. I've already emailed support but never received a reply. Any suggestions?

  2. #2
    Tuner
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    I've seen this before and I believe you need to have the previous owner transfer the account over to you. Meaning, change the main email associated to that account to your email and give you the password.
    1997 Black Curse SEi, 4th Engine, 2nd trans.
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  3. #3
    Potential Tuner
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    Quote Originally Posted by Mike1995 View Post
    I've seen this before and I believe you need to have the previous owner transfer the account over to you. Meaning, change the main email associated to that account to your email and give you the password.
    I read that in another post and was afraid that's the case. I've messaged the seller a couple of times now but he hasn't replied. What can be done if I can't get a hold of him?

  4. #4
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    email support and we can set you up.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"

  5. #5
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    I have twice now but haven't received a reply.

  6. #6
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
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    If you sent it after 6pm EST friday night or over the weekend thats likely why.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"