For a couple of months I have been chasing what was the cause of not being able to tune any more with hp tuners. I am pretty computer illiterate. I know how to use certain programs for my profession and frankly I do not care to know more.
So after working with Bill, my tuner, and others to no avail I found the solution myself.
It was the usb drivers. Even though the computer stated they were up to date and working properly they were not.
By just erasing every usb driver, shutting down the computer, and restarting the computer again forced all the usb drivers to reload.
When reloaded everything worked just fine.
I have seen quite a number of threads of people with the inability to tune who were getting the message stated above.
So if all else fails go ahead and try what I have just said. It might just work.