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Thread: License info

  1. #1
    Tuner in Training
    Join Date
    Apr 2007
    Posts
    46

    License info

    Hi Bill , Thursday I bougth 2 credits for a customer car , today I tried to flash the car and it says that I need to license the car again , also I have the cable status saying that it is disconnected . I have the beta version .

    Thanks

  2. #2
    Senior Tuner
    Join Date
    Dec 2009
    Posts
    1,084
    If it can not connect to HPT device, then it will not recognize that you have purchased credits.

    I would start by trying a new usb cable.

  3. #3
    Tuner in Training
    Join Date
    Apr 2007
    Posts
    46
    Hi , I just tried another one and its the same problem , when Im connecting the usb cable it makes a double windows sound (bell sound) it did that last year before I downloaded the beta version ?

  4. #4
    Tuner in Training
    Join Date
    Apr 2007
    Posts
    46
    Im able to scan the car so my cable is ok , thanks for the help .

  5. #5
    Advanced Tuner
    Join Date
    Jun 2011
    Location
    Tucson, AZ
    Posts
    295
    I am having the same problem. My computer went kaput. I was able to read my tune on the new computer. But it sais I have no credits.
    2016 Hellcat Challenger, automatic, black on black with brass monkey wheels

    10.13@ 140 DA 5000 feet
    2.75 pulley, tune, drag radials. 10 percent lower od crank pulley, 1050 ix. off road mid pipe. tune

  6. #6
    HP Tuners Support
    (foff667)
    Bill@HPTuners's Avatar
    Join Date
    Jun 2004
    Location
    Hailing from Parts Unknown
    Posts
    28,268
    This thread is some 2 years old and has little relevance to your situation, email support if you are having an issue.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"