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Thread: Get Credit Information Failed: Error F3

  1. 04-30-2011 #1
    DSteck
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    Get Credit Information Failed: Error F3

    My buddy was using my cable last night and it worked no problem. Today, I hooked it up to my new laptop and attempted to pull the license/credit information off... It will pull the license info, but not the credit information and gives the above stated error. It will also not connect to a vehicle to scan, and the ERR light is lit up, regardless of whether it's powered from a vehicle or powered from the laptop.

    Anybody had this issue? And if so, what'd you do to rectify it? I've e-mailed support a screen shot along with an infolog.

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  2. 06-10-2011 #2
    Zo6 4 Me
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    Hi, Mine is doing the same thing all of a sudden. It was working fine, I loaded a tune, logged with scanner, made changes went to load and got the
    F3 error I tried everything even rebooted. Still not working. What now?
    Thanks!
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  3. 06-10-2011 #3
    Bill@HPTuners
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    New usb cable.
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
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  4. 06-10-2011 #4
    Zo6 4 Me
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    Quote Originally Posted by Bill@HPTuners View Post
    New usb cable.
    Thanks Bill, I'll give that a try.
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  5. 06-10-2011 #5
    Bill@HPTuners
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    I've been using a 6ft dollar store one for about 2 years now so at least its a cheap test
    It doesn't have to be perfect, it just needs to be done in two weeks...

    A wise man once said "google it"
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  6. 06-10-2011 #6
    Zo6 4 Me
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    Quote Originally Posted by Bill@HPTuners View Post
    I've been using a 6ft dollar store one for about 2 years now so at least its a cheap test
    Picked up a cable from Staples with gold plugs. It was more than a $1. Probably over kill. Wish I new dollar store had them.
    Plugged it in and it didnt work. No big, my cable was looking pretty beat up. So then I unplugged the cable off the MPVI, the one with the screws that hold it on and plugged it back in and it started working!
    I haven't ever unplugged that one. Maybe it got a little dirty or something.
    Anyway its good for now!
    Thank you!
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