My buddy was using my cable last night and it worked no problem. Today, I hooked it up to my new laptop and attempted to pull the license/credit information off... It will pull the license info, but not the credit information and gives the above stated error. It will also not connect to a vehicle to scan, and the ERR light is lit up, regardless of whether it's powered from a vehicle or powered from the laptop.
Anybody had this issue? And if so, what'd you do to rectify it? I've e-mailed support a screen shot along with an infolog.