Originally Posted by
HPRanch
I am trying to use a different HP Tuners device on my laptop so that I have the valid licenses. I have a fleet customer who owns their own HP Tuners device but they need my help tuning. When I first plugged in the device I was able to edit the files but then the system locked up and now it says it can't read the device and when I try to synch it says "Command: Get credit information failed, Serial ID mismatch." How can I use this device with valid licenses on my laptop?
I have tried to find a way to update my serial number but can't find one.
Thanks
-john