Support email delays 4/1-4/9/10 and 4/30-5/7/2010

[Bill@HPTuners]

For personal reasons you may see email delays on or around these days, if you send an email to support or to me directly please expect a response email later that week or early the next week as I catch up to my emails.

Thanks,
Bill

[AMERICAN_HP]

Bill, Ive sent you a couple of emails, and was just about to post up a thread asking what was going on. I am desperate for the beta update for the camaro. Ive got 3 cars in the shop that can not even be started or moved until I scale some parameters. My serial # is in my email. Thanks for the heads up.. [email protected]

[BlueStreak]

sorry bill, i didnt see this and sent ya 2 messages lol. this thread was kinda hiddin to me since i usually go straight to the ford section.

[LS1408]

eah Bill I didn't see this post and I've had a customer founding me for his car.

[Bill@HPTuners]

Well the good news is I'm back.

Bad news is I got about 800 emails all told over the last week.

Good new is I've gone through about 550 of those so far

Bad new is I've still got about 240 left to go through

Working through them as quickly as possible.

[TrailBlazer SS AWD]

And When Your Done With Your Emails If You Can Please Help Me Here.
http://www.hptuners.com/forum/showthread.php?t=28861

[Bill@HPTuners]

Down to 120 emails to go Woot!

Trailblazer SS, I honestly have no idea you might want to contact the gauge manufactuer to get an accurate equation.

[Luis Castellanos]

gogogogo im still missing my mail!

EDIT- nVM just got it!

[gmforlife]

Bill, sorry i didnt see this thread and sent support 2 e-mails and you 1 e-mail. I have a 2009 TBSS that I am having issues with, invalid vin/os pair was the message that popped up. I included my serial number and the hpt file and the suite info in an attached e-mail to support, sorry you are so backed up.

[Bill@HPTuners]

Just bringing this to the top guys...I leave friday early morning EST...I'll probably be answering emails till early evening on thursday to get as caught up as possible so try and get at me before then if you need assistance

[Bill@HPTuners]

Aight guys 8:02pm, signing off don't say I didn't warn ya

[BennyHHR]

Aight guys 8:02pm, signing off don't say I didn't warn ya

The "slacker" is knocking off early!

[lumpysoffroad]

One suggestion I have for the support desk:

Add an auto-response feature to let me know you received my support e-mail (in my case a VIN/OS message I e-mailed on 5-1-2010).
I understand why there is a delay this week, it would just be nice to know you received the e-mail so I know it didn't get lost/dropped in my email, your email, or somewhere in between.

Thanks

[Keith@HPTuners]

Great idea.

[Dynodale]

Great idea.

Yeah! I had sent support an email on Monday about my OS/VIN Message. Then I joined the forum and found this thread!

On the plus side though, I didn't know to attach the support log until I searched around the forum. So you can ignore the first 2 emails from Axcelerated Motorsports, 3rd one is the charm, haha!

[Bill@HPTuners]

Good news is I'm back...bad news is I had about 400 customer emails to go through

Good news is I've emailed back 190 of those...bad news is that still leaves roughly 210 to go not to mention all the emails I have in que

I should be caught up by the end of the week though.

[ElecTech]

You need a "Support Helper".

[Redline MS]

Bill,

Sent you two e-mails but had not seen this post! Have new laptop and need the beta loaded to my page.

Thanks

Howard

[Bill@HPTuners]

Man emails are coming in faster than I can type...I've sent out 440+ emails in the past 2 days...sick just sick.

[Adam@ST]

Hey Bill, just checking to see where you are at with emails. Got a file issue on a 2010 camaro. Email sent. Thanks Adam