Unable to open Editor or Scanner

[Wrenched]

Windows xp home sp3. Was working fine on this desktop until it got a virus, had to format drive & start from scratch. I've downloaded from cd & website (both run & save to desktop). When I try to open either editor or scanner, I get the hour glass for a couple seconds & thats it-nothing more. I have .net framework 3.5. Is there anything else I need to have other than that? I was able to download drivers, they show up in device manager properly.

[Bill@HPTuners]

Did you install our software? Did you install net framework 2.0?

anti virus issue could cause issues as well

[Wrenched]

I've installed HPT both from the website & from the cd. I have all firewalls & antivirus shut off. It works fine on my laptop, I just can't get it to open on my desktop. I did notice there is no "settings" folder in C:\documents and settings\mydocuments\hp tuners, like there is on my laptop.

[stomper]

I would try installing a second time and use the repair install if you get that option.

[Wrenched]

already done the repair install, still didn't help.

[stomper]

Try a registry cleaner like CCLeaner

[Wrenched]

CCleaner didn't help. Uninstalled HPT, ran cleaner, installed HPT, still doesn't work.

[Bill@HPTuners]

Not sure then, I would try a fresh install of windows as theres no reason it shouldn't work fine.

[stomper]

I agree Bill.