2005 F-150 4.6L Tunning Problem

[MarcoTechRGV]

Just got a 2005 F-150 4.6L to get it tuned, but heres the catch, it has been tuned by (Sniper Software) but customer wants it to bee tune by HP software, so i get it to upload his tune or i should say read and safe his tune, but it wold say that it cant read the PCM, so since I work for Ford dealer i made a favor to him and reflash the PCM with a stock or OEM software, we try couple of times and it gave me the same fail massage... can anyone help me out here? or should i just ask HPTuners Support.?

Oh also... hehe i want to add... do i need Ford credits even to read or save the PCM software, or can i just save it and if i really do any changes on the PCM i would have to buy credits like on GM (my points is do i need credits just to save original or whatever software it has the pcm) cus i been saving PCM software like crazy for GM and none had ask me for credits only if i start moving stuff or re-writing the PCM. Just asking this because I really dont have any Ford credits. =) just wondering if that may be the problem but i doubt it.

[Bill@HPTuners]

You would need to contact support on this one, we'll need a vcm suite infolog while connected to the vehicle as well as a screenshot of the error you get when reading so that we can further assist you.

No credits are needed to read a vehicle or save the file you read.

[MarcoTechRGV]

You would need to contact support on this one, we'll need a vcm suite infolog while connected to the vehicle as well as a screenshot of the error you get when reading so that we can further assist you.

No credits are needed to read a vehicle or save the file you read.

Ok i can get u screen shots, but how would i get the VCM suite infolog while connected.

[Bill@HPTuners]

Ok i can get u screen shots, but how would i get the VCM suite infolog while connected.

http://www.hptuners.com/help/introdu...mersupport.htm

Step 1:
To obtain a VCM Suite Info log, please use the VCM Suite Info form found in both the VCM Editor and VCM Scanner programs under the help menu.

Step 2:
Click the blue i to poll the software and the vehicle for info.
Note: Make sure your cable is connected to the vehicle and the vehicles key is in the ON position before you click the blue i.


Step 3:
After step 2 has completed (can take between 5 and 20 seconds) you are ready to save the info.
Click the blue file to save the info log. This is the file that you will need to e-mail us.

[MarcoTechRGV]

Well finally i have all the info that u all need, hopefully u all can help me out, i took long cuz the guys is not from around here, so any who heres the info and hopefully u all can help me. Should i send this info to HPTunners Support..???

Hope to hear from u guys as soon as possible thanks...

[Bill@HPTuners]

Yeah looks like sniper may have screwed something up, I'll see if our head engineer has any ideas as to how to fix it.

[MarcoTechRGV]

Yeah looks like sniper may have screwed something up, I'll see if our head engineer has any ideas as to how to fix it.

any luck?

[Bill@HPTuners]

any luck?

Please email support your information & a link to this thread as its possible our software is not recognizing the pcm correctly for some reason, I should be able to get you an update shortly that will read it out properly.

[Bill@HPTuners]

New beta up that should fix this issue if anyone else is getting a failed at location 70000 error please email support so you can test.