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Thread: Invalid Vin/OS Pair Error message

  1. #1
    HP Tuners Support
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    Bill@HPTuners's Avatar
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    Question Invalid Vin/OS Pair Error message

    When you read your PCM and then try to open the file with VCM Editor and receive this message here's what you should do (as described in the error message):

    1. Redownload & install the newest public software from your customer page www.hptuners.com/customers and retest the file to see if you still receive the error, if you still get the error proceed to #2

    2. Email the .hpt file as well as a VCM Suite infolog to us at support at hptuners.com
    3. we will send you an update as soon as possible to fix this issue.
    4. the fix will be included in all future shipped software and updates.

    Fixing these issues are #1 when it comes to support so you can be assured that you have our full attention when we receive one of these emails.

    Thanks for your understanding and patience (we know what it is like to get something new only to have to wait another day to use it).



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    Last edited by Bill@HPTuners; 03-06-2014 at 09:49 AM.