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Type: Posts; User: Bill@HPTuners

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    https://forum.hptuners.com/showthread.php?19023-Er...

    https://forum.hptuners.com/showthread.php?19023-Erase-VCM-Failed-Error-8A&p=139897#post139897

    Typically a battery or wiring issue with the vehicle. This guy had a dakota digital air ride system...
  2. replied to your ticket and I'll take it from...

    replied to your ticket and I'll take it from there.
  3. Hard to tell as you did not provide us with the...

    Hard to tell as you did not provide us with the SN of the device in question. With that said its currently in our work in queue and you should have a response by tomorrow(likely requesting the SN of...
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    Because that is the only solution you are going...

    Because that is the only solution you are going to find in this case.
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    Needs to be handled via email, not our forum.

    Needs to be handled via email, not our forum.
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    Make sure you have the MPVI1 drivers installed,...

    Make sure you have the MPVI1 drivers installed, they can be found here https://www.hptuners.com/downloads/

    If that still doesn't work we recommend opening a support ticket.
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    It looks like one of our tier 3 techs is...

    It looks like one of our tier 3 techs is attempting to work with you and has sent you a call tag for the device so there are no out of pocket costs to you to send us the the device for inspection and...
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    We have an extremely low failure rate. How old...

    We have an extremely low failure rate. How old is your device? Personally I still have my MPVI1(had the usb port on it replaced about 10 years ago but still works fine). Electronics,...
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    open editor, click read vehicle then click read...

    open editor, click read vehicle
    then click read
    then save the file you read
    then open the stock file
    then select write vehicle
    then click write

    Pretty straight forward. www.hptuners.com/help...
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    Yes, those steps sound correct

    Yes, those steps sound correct
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    I still don't foresee it happening anytime soon,...

    I still don't foresee it happening anytime soon, check back in another 18 years and I'll give you an update on the status at that time.
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    they are not locked to any one vehicle however,...

    they are not locked to any one vehicle however, fraud is real.
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    If its too good to be true it probably is comes...

    If its too good to be true it probably is comes to mind
  14. after careful review of our supported vehicle...

    after careful review of our supported vehicle list, the 2018 Chevy Sonic 1.8L is NOT a supported vehicle which is why you are unable to read it. If you believe this is in error please open a support...
  15. just a heads up I'm 99.99999% sure the tcm isn't...

    just a heads up I'm 99.99999% sure the tcm isn't supported in this application.
  16. please open a support ticket and post the ticket...

    please open a support ticket and post the ticket number and I'll take a look...the "camaro" stuff is perfectly normal, its just an FSCM thats used in alot of different vehicles so nothing abnormal...
  17. update to the newest beta & try again.

    update to the newest beta & try again.
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    Unfortunately not a feature, sorry.

    Unfortunately not a feature, sorry.
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    devices don't just "drop off", additionally any...

    devices don't just "drop off", additionally any credits that were on a device don't disappear either. I would recommend resyncing your device. This will show you the most up to date account...
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    https://www.hptuners.com/help/

    https://www.hptuners.com/help/
  21. file appears to work fine for me that you posted...

    file appears to work fine for me that you posted previously.
  22. post the file and a screenshot of what you are...

    post the file and a screenshot of what you are referring to.
  23. edit-view-set to advanced.

    edit-view-set to advanced.
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    You cannot open efilive format files with our...

    You cannot open efilive format files with our software. We do support many of their custom operating systems but we do suggest finding someone local that already owns hptuners to read your ecm first...
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    So you had a license for the vehicle on your...

    So you had a license for the vehicle on your MPVI1, then tried to license it on your MPVI2 as well? 99.99999999999999999999999999999999% of the time that is the issue. Software is simply trying to...
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