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Sync issue
Who all has had a device failure since the 3 was released? Seems odd to me that the reply is always an internal device failure and how you can purchase a new one. Seems like a scam to me, no reason to have a failure with a device thats had minimal usage.
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We have an extremely low failure rate. How old is your device? Personally I still have my MPVI1(had the usb port on it replaced about 10 years ago but still works fine). Electronics, unfortunately, aren't perfect. I had to replace my 2 year old smart TV last year due to failure. Sometimes things just fail with no rhyme or reason.