I had to get a new laptop (win 10) and updated the drivers, resynced the interface, got the application key (from an old email a few years back) and serial number off my unit entered and I am at a loss. Why can I not read the vehicle?
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I had to get a new laptop (win 10) and updated the drivers, resynced the interface, got the application key (from an old email a few years back) and serial number off my unit entered and I am at a loss. Why can I not read the vehicle?
sounds like you already have a file open.
click File-close, then the read vehicle option should be available.
No surprise here.... You were RIGHT!!!! BUT, now I select Read and I get a "unable to detect vehicles diagnostic protocol". I grabbed my Snap-on scanner to be certain I could talk to the truck and I can. What's the deal, I don't ever recall this happeningQuote:
Originally Posted by Bill@HPTuners
What kind of truck?
Any aftermarket stuff like radio or alarm system?
Quote:
Originally Posted by 5FDP
2000 classic Chevy K2500 ( think 1998 looking truck) with 5.7 vortec and auto..... and yes, there is a banging new looking pioneer head unit glaring at me...
Sometimes on some vehicles the aftermarket radio's or alarms can make them not be able to read with HP Tuners.
I would suggest opening a support ticket, it is certainly odd that a scanner can connect but not our product, personally I suspect a hardware issue with your MPVI1 device
I did for fun plug up and read a 16 Ford F150.... worked fine... Bill still thinking about a ticket? I will unplug the guys radio when time permits to test again. Thanks for the replies and I await your response
Nope, sounds like the VPW chip may have given up the ghost in your device. MPVI3 upgrade is going to be your recommended solution.Quote:
Originally Posted by TURNEROFFROAD
Those year vehicles are not affected by A/M radios.