very disappointed about hptuners

i´ve ordered two Interfaces and a lot of credits about 6 month ago.
i didn´t received any invoice for it and sent hptuners already 8 mails with all details.
no reply, no invoice, no Feedback, nothing.

thank you for nothing. :mad:

Not to sounds rude, but it could almost sound like you might be doing something wrong if none of your emails get to them.

Are you emailing them at support (at) hptuners.com???

Try a different email??

What email address are the emails coming from? I can go through all my emails from the last 5 or so months.

I couldn't find any emails from the @gmx.at email address you have listed in your profile :shrug:

i have sent mails to Support@... and i have used your contact-Formular several times.
i am from Germany so it is a bit difficult to call u.

i guess sending 8 mails to known and existing mail-adresses should be enough.

my regular mailadress is not this .at-adress.

so, how can we proceed to help me getting my invoices ?

email me at bill at hptuners dot com

let me know here when you've sent the email and I'll confirm/deny receipt of it.

mail was sent.

received.

I'll forward it to our sales manager Jay who should be able to take it from here.

thanks a lot.
i hope he can help me.

cya

he just sent a response(he cc'd me to I'd know it went out).

i just received something from jay.
but that wasn´t a invoice, only a few lines text with informations what i can write by myself.

:-(

is it possible to get a normal invoice with all needed standard-informations on it ??
like invoice-number, sold items, your adress, my adress, etc. ?!?!

thats it ? :-(

thats what i received (maybe we got different mails) :
in my opinion a regular invoice Looks different...

Order Number: 197xxx
Account Type: HPT - House
Payment Method: Credit Card
Subtotal: $649
Tax: $0.00
Shipping: $81.50

Customer Info:
xxxxxxxxxxxxxxxx
xxxxxxxxxxxxxxxx
xxxxxxxx, 12345
DE
+49 000000000
[email protected]

Cart Items (Part #, Qty, Price Ea., Serial):
6021, 1, 649.00

That's all we have generally your PayPal receipt is your invoice.