stolen mpvi

what to do if it gets stolen from the shop

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Go buy a new one.. Not much they can do.. Mine went missing, somehow found it in the box dropped behind my toolbox behind my trash barrel a day AFTER I ranted about it missing.. I think someone thought they could borrow it and use it for free??

Anyways, contact support thru email.. Here's the response I got when I asked them about mine.. Never had to do anything as I 'found' mine a day or two later..

I'm very sorry to hear that your interface is missing.

We can change the login information so no one can access the account to retrieve the application key.
We can also "deactivate" the device, but that can not be undone and should only be done if you are sure you will not get it back.

We don't replace lost or stolen interfaces or the licenses/credits on the interface. We would recommend filing a police report and report it to your home owners insurance.

Surely if,

"We can change the login information so no one can access the account to retrieve the application key.
We can also "deactivate" the device, but that can not be undone and should only be done if you are sure you will not get it back."

Then they could also put the remaining unused license/credits on a new devise for you.
That just makes common sense and good quality customer service...

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Originally Posted by David WS6

Surely if,

"We can change the login information so no one can access the account to retrieve the application key.
We can also "deactivate" the device, but that can not be undone and should only be done if you are sure you will not get it back."

Then they could also put the remaining unused license/credits on a new devise for you.
That just makes common sense and good quality customer service...

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Unfortunately not that simple :(

Is there a way to backup the licenses on a device in the even it fails or gets stolen?

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Originally Posted by mayhem2408

Is there a way to backup the licenses on a device in the even it fails or gets stolen?

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VCM Suite 4.x under Help -> Resync Interface

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Originally Posted by Chris@HPTuners

VCM Suite 4.x under Help -> Resync Interface

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I wish this was a thing a few years ago. My interface got stolen the year after I got started out and I lost about 30 customer licenses, including my own.

Ugh, If I had gotten my hands on that guy... :mad:

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Originally Posted by HackAbuse

I wish this was a thing a few years ago. My interface got stolen the year after I got started out and I lost about 30 customer licenses, including my own.

Ugh, If I had gotten my hands on that guy... :mad:

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Wouldn't have mattered with MPVI1.

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Originally Posted by Bill@HPTuners

Wouldn't have mattered with MPVI1.

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So on the 1, it can't be done at all, only on the 2, right?

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Originally Posted by blackbolt22

So on the 1, it can't be done at all, only on the 2, right?

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we can close the online account so no credits are purchased for the 1, but thats about the extent of it.